Terms & Conditions

1. Acceptance of Terms

By creating an AIWA Rewards account, participating in earning or redeeming points, or accessing any part of the AIWA Rewards platform (web, app, or in-store), you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the program.

These Terms constitute the entire agreement between you and AIWA with respect to the Rewards program and supersede all prior agreements or understandings on the same subject matter.

2. Eligibility

• You must be 18 years of age or older to register for AIWA Rewards.
• You must provide accurate, complete, and current registration information.
• Membership is for individual personal use only. Corporate, institutional, or bulk accounts require a separate business agreement.
• AIWA Rewards is available to residents and visitors of the United Arab Emirates and other countries where the program is officially offered.
• Current AIWA Group employees and immediate family members may participate but are subject to additional restrictions. Contact HR for details.

3. Membership & Account

3.1 Registration

You may register for AIWA Rewards online, via our app, or in-store at any partner brand location. Membership is free. You must create one account per person — duplicate accounts may be merged or deleted without notice.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. Notify us immediately at security@aiwarewards.com if you suspect unauthorised access to your account. AIWA is not liable for losses arising from unauthorised account access resulting from your failure to keep credentials secure.

3.3 Account Updates

You are responsible for keeping your account information accurate and up to date. Outdated information may result in missed points credits, inability to receive reward notifications, or account suspension.

4. Earning Points

4.1 How Points Are Awarded

Points are earned on qualifying purchases at AIWA Group, Al Ameen, GVT, and Fathoumi. The base earning rate is 1 point per AED 1 spent, subject to brand multipliers and tier bonuses.

4.2 Qualifying Purchases

Points are awarded on the net purchase amount (excluding VAT, delivery fees, and amounts paid using points). Points are not awarded on:

• Purchases returned or refunded (points will be deducted)
• Gift card or voucher purchases (points are earned when the gift card is used)
• Third-party marketplace transactions not directly operated by an AIWA partner brand
• Charitable donations
• Transactions made before registering your account (retroactive points are not credited)

4.3 Crediting Timelines

Online purchases: points credited within 24 hours. In-store purchases: points credited within 48 hours. If points are not credited within 7 days, contact our support team with your receipt.

4.4 Bonus Points

AIWA may offer promotional bonus points on specific products, periods, or events. Bonus point offers are subject to individual terms announced at the time of the promotion and may be limited in time or quantity.

5. Points Expiry

• Silver and Gold members: Points expire if no qualifying activity (purchase or redemption) occurs within any rolling 12-month period.
• Platinum members: Points do not expire while Platinum status is maintained.
• Expired points cannot be reinstated under any circumstances.
• AIWA will send an email reminder 60 days before any points are due to expire.

6. Redeeming Points

6.1 Redemption Catalogue

Points may be redeemed for products, store credit, vouchers, experiences, and other rewards listed in the AIWA Rewards catalogue at aiwarewards.com/rewards. The catalogue is subject to change without notice.

6.2 Redemption Rules

• Minimum redemption: 300 points per transaction.
• Points cannot be converted to cash or transferred to another member's account.
• Redeemed rewards are subject to availability and may be substituted with items of equal or greater value.
• Redemptions are final and non-reversible unless the reward is defective or not delivered.
• AIWA reserves the right to limit the number of redemptions per member per month.

6.3 Points + Cash

Where available, members may combine points with a cash or card payment to cover the full value of a reward. Details will be shown at redemption checkout.

7. Membership Tiers

AIWA Rewards has three tiers based on cumulative lifetime points:

Tier status is reviewed annually. If your activity in a 12-month period does not meet the retention threshold for your tier, you may be downgraded to the next lower tier. AIWA will notify you 60 days in advance of any downgrade.

8. Prohibited Conduct

The following activities are strictly prohibited and may result in immediate account termination and forfeiture of all points:

• Fraudulent or fictitious purchases to generate points
• Purchasing, selling, bartering, or transferring points or rewards outside of AIWA's authorised programs
• Creating multiple accounts to circumvent program limits
• Using bots, automated scripts, or other technical means to manipulate points balances
• Providing false or misleading information during registration or redemption
• Any activity that undermines the integrity or security of the program

AIWA reserves the right to investigate suspected abuse and to take legal action where appropriate.

9. Suspension & Termination

9.1 By AIWA

We may suspend or terminate your account and forfeit your points at any time without notice if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or for operational reasons. We will notify you of the reason where legally permissible.

9.2 By You

You may close your account at any time by submitting an account deletion request. All points are forfeited upon deletion. See the Delete My Account section in our Privacy Policy for full instructions.

9.3 Program Discontinuation

AIWA reserves the right to discontinue the Rewards program entirely. In such an event, we will provide at least 90 days' notice and allow members to redeem remaining points before the program ends.

10. Liability

To the maximum extent permitted by applicable law:

• AIWA Rewards and all related rewards are provided "as is" without warranty of any kind.
• AIWA is not liable for any indirect, consequential, incidental, or punitive damages arising from your participation in the program.
• AIWA's total liability to you for any claim arising from the program shall not exceed the monetary value of the points in your account at the time of the claim.
• AIWA is not responsible for technical failures, system outages, or third-party service disruptions that temporarily prevent points from being credited or redeemed.

Nothing in these Terms limits AIWA's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

11. Program Changes

AIWA may at any time modify, suspend, or discontinue any aspect of the AIWA Rewards program, including but not limited to: points earning rates, redemption values, tier thresholds, reward catalogue offerings, and program rules.

We will provide 30 days' notice of any material changes by email and website notice. Your continued participation after the effective date of any change constitutes acceptance of the revised Terms.

12. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates, specifically the laws of the Emirate of Dubai. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes in good faith by contacting AIWA's support team. Most disputes can be resolved informally within 14 days.

13. Contact

For any questions about these Terms & Conditions, please contact: